Skip to content 
Privacy Policy
Effective Date: April 11, 2026
1. Information We Collect
We may collect the following types of personal information:
- Name, phone number, and email address (submitted via our contact or quote form)
- Vehicle information relevant to your service request
- IP address and browser/device information collected automatically when you visit our website
- Communications you send us via email, text, or phone
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm appointments
- Provide quotes and respond to inquiries
- Send appointment reminders, service updates, and follow-up messages
- Send promotional offers and information about our services
- Improve our website and customer experience
- Comply with legal obligations
3. SMS / Text Message Communications
By opting in to receive text messages from Ceramic Auto Lab, you agree to receive recurring automated SMS messages related to appointments, service updates, and promotional offers. Message frequency will vary.
Message and data rates may apply. You may opt out at any time by replying STOP to any text message we send. After opting out, you will receive one final confirmation message. For assistance, reply HELP or contact us at the information below.
We do not sell, rent, share, or disclose your phone number or SMS opt-in data to third parties or affiliates for their own marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any service from us.
Supported carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- SMS providers who assist in operating our services
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly if cookies are refused.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.
7. Data Security
We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Phone: (818) 423-0366
Email: robert@ceramicautolab.com
